Refund policy
We want you to be completely satisfied with your purchase from Fiovarnio. If for any reason you are not happy with your order, we are here to make it right.
Return Window
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. This gives you enough time to properly evaluate your purchase and contact us if anything is not right.
Eligibility
To be eligible for a return, your item must meet the following conditions:
- Item must be in the same condition as received
- Item must be unused and in its original packaging
- Tags must be intact where applicable
- Proof of purchase or order number must be provided
Non-Returnable Items
The following items cannot be returned:
- Screen protectors and single-use protective films that have been opened or installed
- Sale items purchased at a discounted price
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before starting the process.
How to Start a Return
To initiate a return, please follow these steps:
- Email us at contact@fiovarno.com with your order number and reason for return
- Wait for our confirmation and instructions — do not send items back without prior approval
- Once approved, we will provide a return shipping label and the confirmed return address
- Package your item securely in its original packaging and send it back
Items sent back without prior authorization will not be accepted and cannot be refunded.
Return Address
20 Rue du Général Koenig
59136 Wavrin
France
Damaged, Defective, or Incorrect Items
If you received an item that is damaged, defective, or incorrect, please contact us immediately at contact@fiovarno.com with:
- Your order number
- A clear photo of the item received
- A brief description of the issue
We will resolve this at no cost to you, either with a free replacement or a full refund. In most cases, you will not be required to return the item.
Exchanges
We do not process direct exchanges. The fastest way to get the correct item is to return your original order (once approved) and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you within 2 business days of the approval status.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card issuer may require additional time before the refund appears on your statement.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@fiovarno.com.
European Union — 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification.
To be eligible, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Contact Us
For any return or refund-related questions, please contact us:
- Email: contact@fiovarno.com
- Phone: +33 4 42 04 09 19
- Address: 20 Rue du Général Koenig, 59136 Wavrin, France
- Response time: Within 24 hours, Monday to Friday